ShipLeap Help Center

Possible Causes The UPS account lacks the necessary permissions to accept third-party billing. The account number provided is incorrect. How to Reso...

If you are getting this error message it's because USPS no longer supports refunds on first class postage. As a result, ShipLeap has made the decis...

We understand that unexpected shipping fees can be frustrating. One such fee is the FedEx "Additional Handling - Packaging" charge, which may be a...

The "Inactive customer account" error from FedEx typically indicates that the third-party account you're attempting to bill is currently inact...

Please reference this website https://hts.usitc.gov/search?query=4911.10 for more detail, but a lot of our clients use code 4911.10.00 when shipping printed...

This developer guide shows you how to access Purolator shipping API via ShipLeap or Purolator E-Ship Web Services. See also the list of required API credent...

The UPS account number is invalid or restricted. The account might be suspended, closed, or inactive. It may not be authorized for third-party shipments or ...

ShipLeap Client Update Process Has Changed ? We’ve streamlined how updates are delivered so you can stay current with zero guess‑work. ❓ What’s Different...

Here are the steps to start using the barcode scanner to import addresses from PrintSmith Vision. 1. Make sure you have a barcode scanner that was eithe...