FAQ

Does ShipLeap work with UPS Smart Pickup?
UPS Smart Pickup is only supported by WorldShip®, UPS Internet Shipping or UPS CampusShip®. UPS Smart Pickup doesn't provide this service to API custome...
Fri, Apr 16, 2021 at 6:04 PM
Barcode Scanner and PrintSmith Vision
If you purchased a barcode scanner from us or had us program a supported barcode scanner for you, you will be able to scan a job ticket and connect Printsmi...
Tue, Jun 13, 2023 at 4:26 PM
What does the UPS error message “The Shipper's shipper number cannot be used for this shipment” mean?
   The error "The Shipper's shipper number cannot be used for this shipment" typically means the UPS account has been suspended--usually du...
Tue, Feb 28, 2023 at 5:25 PM
What are minimum system requirements for ShipLeap Momentum?
PC: Windows 10  64 bit RAM 16GB (recommended although lower RAM will work with most things) Widescreen monitor recommended (not 4:3) ZPL Printer (like ...
Tue, Feb 28, 2023 at 9:31 AM
How do I copy all the custom boxes I created on one computer to another computer?
This article is for PC computers. All your box sizes are saved in a file that you will just have to copy from computer 1 to computer 2.  1. Type in ...
Tue, Jun 15, 2021 at 12:09 PM
Can I change the order that the "ship from" addresses appear?
Yes, that can be done but it needs to be done by our support staff. Please contact support@shipleap.com to get the order changed.
Fri, Jun 23, 2023 at 5:00 PM
How do I create a return label from my customer back to me?
In this article, we will show you how to create a label you can print and mail to your customer OR create a PDF of the label that you can email to your clie...
Mon, Jan 9, 2023 at 10:40 AM
I can't read the USPS tracking number in the export file when I open in Excel
Microsoft Excel can't read past 15 digits so if you are seeing something like the following, please follow a work around below 1. Before opening,...
Thu, Mar 7, 2024 at 5:10 PM
How do you uninstall ShipLeap Momentum on the mac
This process will help you wipe out ShipLeap from your Mac and re-install it. Make sure you have your username and password to login to ShipLeap. 1. Dou...
Fri, Apr 14, 2023 at 4:53 PM
How do you uninstall ShipLeap Momentum on the PC
This process will help you wipe out ShipLeap from your Windows PC and re-install it. Make sure you have your username and password to login to ShipLeap. ...
Fri, Apr 14, 2023 at 4:53 PM