FAQ

What is my billing portal for subscription payments?
https://billing.stripe.com/p/login/7sI5mK87B8or5LGfYY You will have to enter your email address registered with ShipLeap.
Fri, Feb 24, 2023 at 3:08 PM
Discounted Rate Program (DRP) FAQ
The Discounted Rate Program (DRP) was created to save users money by presenting rates lower than your rates on your account (if available). If you choose to...
Tue, Jan 30, 2024 at 9:48 AM
Insurance FAQ
1. How do I add insurance? Simply add the declared value in the Package Value box. See image below. You must have a credit card on file to buy insurance. ...
Fri, Aug 23, 2024 at 9:56 AM
What kind of permissions do I need to setup a user for a writeback to Vision?
In Printsmith Vision, make sure you setup a user to have enough permissions to read and write to an invoice. In addition, please make sure the system monito...
Tue, Aug 22, 2023 at 9:02 PM
How do I print to a PDF from the SHIP tab?
If you click on the down arrow next to the ship tab, you can select how you want labels printed. ZPL is always recommended, but you can create a PDF instead...
Thu, Apr 20, 2023 at 10:26 AM
Barcode scanner info
Wireless barcode scanner = $200 Wired barcode scanner = $150
Mon, Jul 24, 2023 at 10:58 AM
How do we create an international shipment?
Here are the steps to create an international shipment 1. Choose the country and fill in the address  2. Enter the number of boxes that go with your sh...
Thu, Oct 5, 2023 at 3:35 PM
Can I verify the addresses on my batch upload file?
Our service doesn't currently bulk verify addresses for a batch upload. You can try to process the addresses with your mailing software of you can try t...
Wed, Nov 1, 2023 at 11:30 AM
How do I bypass "Apple can’t check app for malicious software" message
In the Finder  on your Mac, locate the app you want to open. Don’t use Launchpad to locate the app. Control-click the app icon, then choose Open from ...
Tue, Aug 22, 2023 at 3:16 PM
Why can't I ship UPS Next Day Air Early AM?
For UPS Next Day Air Early AM, the phone number is required. If you don't have alerts turned on, you may not see the warning message below telling you t...
Tue, Feb 13, 2024 at 4:15 PM