FAQ
As with other carriers, you can cancel DRP postage by going to the track tab and voiding the shipment. When you cancel/void postage that you purchased th...
Thu, Feb 22, 2024 at 3:22 PM
If you are trying to create a UPS label and you receive this error message, you most likely are on the old UPS authentication method (prior to 2023) and you...
Tue, Mar 5, 2024 at 3:41 PM
UPS Predefined Package Dimensions and Weight Predefined Package NameDimensionsWeight UPS Letter 9 1/2" x 13" (240 mm x 335 mm) N/A UPS 25kg ...
Wed, Jun 19, 2024 at 4:41 PM
If you are setting up a new computer and/or you need the ShipLeap desktop software to download, please send an email request to support@shipleap.com We ...
Wed, Jun 26, 2024 at 12:26 PM
Yes. ShipLeap does transmit the commercial invoices and customs information electronically whenever possible by default. There are certain countries wh...
Tue, Jul 30, 2024 at 2:34 PM
If you are attempting to do a Fedex 3rd party and you are getting this error, please check your dollar limit.
Tue, Sep 3, 2024 at 11:44 AM
Sometimes, there is an issue with logging into the desktop app on new PCs. Try to drop in an empty config file in to this folder 1. Navigate to the appd...
Fri, Sep 13, 2024 at 12:08 PM
For international FedEx Shipments, FedEx requires that you have both "signature" and "letterhead (logo)" images that will be used with y...
Fri, Sep 20, 2024 at 10:43 AM
If you would like to access email and phone on a ship to person in Vision, follow the config below
Fri, Nov 8, 2024 at 3:48 PM