FAQ

How do I check what version of ShipLeap Momentum I'm on?
  At the login screen, you will see the version at the bottom.
Sat, Sep 30, 2023 at 9:54 AM
How do you export an address book from FEDEX ship manager?
Select the Import/Export tab on the Address Book screen. Select Export from the Choose Action drop-down menu. Note: If you are a Shipping Administratio...
Tue, Dec 15, 2020 at 3:54 PM
How do I configure when emails are sent to clients?
The checkboxes can be setup so that it is the same every time you use ShipLeap Momentum. 1. Click the configuration gear 2. Click on DEFAULTS 3. On th...
Wed, Jan 6, 2021 at 12:04 PM
Release notes for ShipLeap Momentum
ShipLeap Release Notes 8.0.0 (9/28/23) https://app.loopedin.io/shipleap/updates/3e5ac1b1-7960-4067-be77-3f2111a72098   ShipLeap Release Notes 7.1.0 (2...
Thu, Sep 28, 2023 at 11:18 AM
The price displayed on ShipLeap Momentum is different than what I get from UPS.com, UPS Worldship or FedEx Ship Manager. What gives?
ShipLeap uses the standard, carrier-provided APIs (standard software issued directly from UPS/FEDEX) to get your negotiated rates and delivery times. Sh...
Wed, Aug 28, 2024 at 9:59 AM
How many extra users are needed in Vision to use ShipLeap?
ShipLeap logs in to get shipping information out of Vision then logs out. It works a similar way for writing the tracking number and price. Although the use...
Fri, Jun 28, 2024 at 7:22 AM
Why didn't my status email get delivered?
There are many reasons why an email wasn't delivered. Here are some common issues and an explanation that will hopefully be helpful in resolving the iss...
Thu, Mar 11, 2021 at 7:54 AM
Why am I not getting alerts from ShipLeap on my PC?
When our ShipLeap momentum app has an issue, an error message will appear on the bottom right.     See below: If you are not seeing error messages, che...
Tue, Nov 23, 2021 at 11:08 AM
I am getting this deactivated error when I do a write back. How can I fix?
    This has to do with the user being deactivated possibly from too many failed password attempts. You will have to reactivate the user in Printsmith. ...
Wed, Apr 7, 2021 at 11:19 AM
Can I see a sample of the emails that are sent to clients?
Tue, Oct 12, 2021 at 2:27 PM