FAQ
You can install ShipLeap Momentum on several computers in your organization (and at home for remote support). When you do, certain items will transfer o...
Thu, Apr 20, 2023 at 10:18 AM
If you get this message on the Mac, you will have to allow the app to install. On the top left of your mac, Click Apple menu > System Prefere...
Wed, Aug 23, 2023 at 11:28 AM
1. If you can't login, you will have to go into windows and change it from the backend. 2. Press Windows Key + R 3. Type in %appdata% at the Run windo...
Wed, Jan 18, 2023 at 3:06 PM
As a shipper, you can setup when your summary emails get sent to you. You can always go to the track tab in Momentum to get the tracking number as soon as t...
Fri, May 21, 2021 at 9:03 AM
Currently, we are supporting basic mapping into reference 1 and reference 2 fields. You can map either: invoice number order name purchase order num...
Fri, Apr 22, 2022 at 11:57 AM
You will have to hit the "Allow access" button with 1 item checked.
Tue, Jul 14, 2020 at 11:44 AM
1. Hover over the gear on the main screen. Click on SETTINGS. 2. Click on the CONFIGURATION tab. Select all the text in window. You can click on CTRL-...
Fri, Jan 13, 2023 at 7:34 PM
You can export all data from your account by hitting the export CSV button from the Report tab. Before you hit the button, you can filter the res...
Mon, Oct 19, 2020 at 8:55 AM
Most of the time, your end of day email will arrive as planned. From time to time, there might be up to a 2-3 hour delay. Sometimes the daily report is held...
Tue, Sep 29, 2020 at 7:37 PM
In Momentum, click on the gear icon top right and click SETTINGS Click on PACKAGE SIZES on the left. Under "New Package Size" on the r...
Fri, Apr 8, 2022 at 9:35 AM