1. How do I add insurance?
Simply add the declared value in the Package Value box. See image below. You must have a credit card on file to buy insurance.
2. How do I pay for insurance?
ShipLeap will charge your credit card at the end of each day for all the purchases you make during that day including insurance. This means that if you make multiple purchases throughout the day, you will see a single charge on your card that includes all of those purchases.
3. How much does insurance cost?
ShipLeap will charge 1% of the declared value for domestic shipments and 1.5% for international shipments.
4. What company is insuring our packages?
ShipLeap has partnered with a 3rd party insurance company called InsureShip (https://www.insureship.com) to insure your packages. This will allow for a competitive rate and great customer service.
5. What is the process to file a claim?
In order to file a claim, please follow the steps below.
a. Go to the track tab, find the shipment you want to file a claim on and click on the blue SUBMIT CLAIM button on the bottom left.
b. Enter the POLICY ID for the shipment that was damaged, lost, or stolen (by "porch pirates"). You can find the POLICY ID number if you hover over the insurance amount like the image below.
TIP: You can click on the insurance amount to copy the policy number to the clipboard.
Fill out the claim form.
c. Upload the proof of value, consignee statement of non-receipt, and if applicable, proof of damage (i.e. pictures) online.
From there, Insureship will send updates as it moves through the review stages and into completion.
After doing the initial filing, you will receive a link to the claim that was filed where you can ask the adjuster working on their claim any questions. You can upload more documents/pictures or review with the adjuster.
6: What happens after I file a claim?
Here's a breakdown of the steps:
- Claim Receipt: You'll receive an acknowledgment email with a link to the claim where you can upload documents, send messages to the adjuster, or review the status and past communications.
- Initial Review: The claims team checks if all necessary documents are provided. They may request any missing information at this stage.
- Evaluation: A thorough assessment is done, verifying the facts and extent of the loss.
- Adjustment: The adjuster confirms the claim's validity and determines the claim amount based on policy terms.
- Resolution: You'll be informed of the decision. If approved, the claim value is forwarded to the accounting team.
- Payment Issued: Accounting issues payment based on the agreed-upon terms in the policy (ACH/Paypal/Wire/Check options are available).
7. What happens if I double insure a package?
If you double insure with our service and the carrier (or another 3rd party coverage), you would only receive a partial payment with equal distribution. Our insurance provider would require verification from your carrier/insurer proving you did not already get the full value.
8. If I do a multi box shipment (1 of 3 , 2 of 3 , 3 of 3), will I get coverage if only one box is lost/damaged?
When you want to insure each box in a multi-box shipment, make sure an package value is entered for each box in the set. We would then have a policy in place for each box with a unique tracking number. You will be able to file a claim for any shipment purchased through the ShipLeap application with insurance added in. See item #16 below.
9: How long does the claim resolution typically take?
The standard review period is 5-7 business days from the date of filing, assuming all required documentation is received. If the claim is approved, it will take an additional 3-4 business days to issue a payment.
10. Will I be updated about my claim's status during the process?
Yes, Insureship will keep you informed with updates at every major step, ensuring you're well-informed about your claim's status.
11. Can I see that my package is insured in ShipLeap Momentum?
Yes, you can go to the track tab and see the details next to the package that was insured along with the policy number.
12. What's the minimum and maximum amount of insurance we can purchase?
The current minimum of insurance you can purchase is $100 per shipment.
The current maximum of insurance you can purchase is $5000 per shipment.
13. Are there any countries I would ship to that wouldn't qualify for insurance?
Yes, insurance can't be purchased for shipments going to these counties:
Afghanistan, Angola, Bolivia, Burma, Iran, Iraq, Congo, Ivory Coast, Lebanon, Liberia, Libya, Nigeria, North Korea, Paraguay, Somalia, Syria, Zimbabwe, Venezuela, Russia, Ukraine
**May change based on OFAC Embargoes
14. Are there any commodities that can't be insured?
Yes, please find excluded commodities below:
Bulk Products, Cotton, Cash-in-Transit, Cigarettes, Electronic Cigarettes, Eggs, Fine Art, Flowers, Perishables, Live Animals, Negotiable Papers, Precious Stones, Precious Metals, Species, Televisions
15. Can I buy insurance directly from UPS/FEDEX for the labels I create using the ShipLeap service?
Unfortunately, no. If you are using the ShipLeap platform to make labels for your shipments, you can only buy insurance using our process outlined in this article. In addition, you can't bill your client's 3rd party account for insurance when you are shipping with our software.
16. I see this field for package value. How does it work?
The package value field is for each box in a shipment. The value can be changed for each box (for example 1 or 3, 2 of 3, 3 of 3). We recommend you enter the package value BEFORE you add boxes to the shipment particularly when you have boxes with all the same value. That way when you create more boxes, the coverage will be copied over to each one.
17. Is the cost of shipping and tax included in my reimbursement if I file an insurance claim?
Yes, your shipping cost and tax can be reimbursed in the event of a claim, provided it's included in the declared value when you insure the package. Ensure that the declared value represents the combined total of the item’s worth, tax, and the shipping cost to facilitate a full reimbursement in case a claim is filed.
18. Can I speak to someone at the insurance company once the claim is filed?
Yes, please call 866-701-3654. This will get anyone through to the main line to speak with a live claims agent.
You can also email them with your Policy ID: claims@insureship.com