I am getting this deactivated error when I do a write back. How can I fix? : ShipLeap Help Center

I am getting this deactivated error when I do a write back. How can I fix? Print

Created by: Michael Tan

Modified on: Wed, Apr 7, 2021 at 11:19 AM

This has to do with the user being deactivated possibly from too many failed password attempts. You will have to reactivate the user in Printsmith.

Click on this in PrintSmith Vision Gear (on the left bottom) > Admin > User Definitions

Click on the ShipLeap user, click on the top right EDIT

Uncheck the Disable user name.

Click Save on the top right.

Close Momentum and try again.

Michael is the author of this solution article.

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