Getting Started

I see additional charges on my credit card. How can I reconcile them?
Use the money tab to see a record of credit card charges on your account. USPS charges are charged via your credit card on file. Then, you can click o...
Fri, Sep 8, 2023 at 12:56 PM
How do I connect PrintSmith Vision to ShipLeap momentum?
You can follow the screenshots below and/or watch this video: We will show you the 2 parts of the connection to PrintSmith: READ and WRITE. You wil...
Tue, Apr 25, 2023 at 1:53 PM
My ShipLeap app doesn't start when I click on it. What can I do to fix?
Sometimes, there may be USB devices that prevent the app from loading. You will see the small white box appear (see below), but then it will disappear and t...
Wed, May 17, 2023 at 3:26 PM
Can I reorder/rearrange my carrier accounts so my preferred carrier always shows first?
You can display your default (preferred) carrier by rearranging the carriers and put your preferred carrier on the top/first on the list of carriers. St...
Mon, Jun 26, 2023 at 7:58 AM
How do I port forward using my router to get to Vision?
General info on port forwarding can be found below. Basically, you need to setup an external URL that points to your Printsmith Vision local machine's I...
Mon, Aug 21, 2023 at 10:24 AM
How do I copy the configuration from a working computer to a new computer?
There may be times where you want to get a new computer setup with the ShipLeap application. To do that you'll need to copy the configuration info from ...
Tue, Aug 22, 2023 at 1:52 PM