Getting Started

What's the difference between ship address "From" and "Return"
FROM address: This is the default address that appears on the SHIP FROM part of the label. It defaults as your company address but can be changed to anoth...
Wed, Aug 31, 2022 at 12:40 PM
How do you add an address to the address book?
1. Enter the address on the SHIP TO screen 2. Once the address is complete (i.e. zipcode can't be empty), the blue SAVE ADDRESS button will appear 3. ...
Sun, Jan 15, 2023 at 6:49 PM
What is Additional Handling for?
Additional Handling must be added to shipments when: Any item placed in a shipping container made of metal or wood Any cylindrical item, such as a b...
Mon, Apr 11, 2022 at 12:10 PM
How does the execute search configuration work?
To access the configuration: Click on the setting gear icon on the top right, then click Settings, and then select Defaults on the left panel. On the right,...
Mon, Oct 3, 2022 at 1:06 PM
How does the residential flag work?
When you enter an address, ShipLeap Momentum uses the USPS database to verify the address and automatically checks the box if the address is found to be r...
Fri, Jan 13, 2023 at 7:26 PM
What are the steps to get started with ShipLeap Momentum?
1. Let's get started. Install the software Before you get started, please have the following ready ------- 1) The latest install files for ShipLea...
Fri, Apr 21, 2023 at 1:33 PM
What are my label limit and my credit card limit for my account?
If you click on the gear icon on the top right, you can see both your label limit and USPS credit card limit. Label limit: This will show the max amount...
Tue, May 2, 2023 at 12:15 PM
How do you use the import/export feature in the address book?
Use the attached file as a template to import records into the address book. You can export using the export button. If you want to specify residential,...
Tue, Nov 29, 2022 at 3:53 PM
How do I cancel/void USPS postage and how does it work?
As with other carriers, you can cancel USPS postage by going to the track tab and voiding the shipment.    When you cancel/void postage that you purc...
Thu, Feb 22, 2024 at 3:19 PM
What do the 3 prices mean on the ShipLeap dashboard?
   When available from your carrier, ShipLeap Momentum will show 3 different prices. Rate, List, Retail. While these 3 terms mean something different fo...
Fri, Jan 13, 2023 at 4:55 PM