FAQ

Not more than XX users are allowed to login at any point of time error
Printsmith Vision has a max number of users that can be logged in at any one time. You may get an error when using ShipLeap momentum. If the max number of u...
Tue, Nov 23, 2021 at 7:07 PM
Error: Password you specified is not correct with this user ID. Try again
  When you get this error, it means that you changed the password login for Printsmith Vision BEFORE you changed the password in ShipLeap. In order to fix ...
Fri, Mar 4, 2022 at 4:31 PM
How do you get the NGROK link from PrintSpeak?
You can get the NGROK link for external access to PrintSmith Vision from the main dashboard via the link on the top right side.       The link will be ...
Wed, Dec 28, 2022 at 8:19 AM
Why am I getting this error? "Cannot read properties of undefined"
After Vision released version 6.0, there has been an issue with saving the shipping address in some cases. ShipLeap may not be able to read the addresses an...
Tue, Oct 1, 2024 at 10:47 AM
How do I show shipper email and phone number to the Vision invoice?
You can configure this using this article from release Vision 6.3. Once this is activated, you will see 2 new fields on the invoice:
Mon, Jul 24, 2023 at 5:27 PM