Printsmith Vision has a max number of users that can be logged in at any one time. You may get an error when using ShipLeap momentum. If the max number of users is reached, ShipLeap can't pull address information. Please log out users in Vision to allow ShipLeap to work. Refer to 2 articles below:
https://shipleap.freshdesk.com/a/solutions/articles/48001176423
https://shipleap.freshdesk.com/a/solutions/articles/48001170611