What does this error mean? "The UPS account number provided as the payment method cannot be billed, please try another account" : ShipLeap Help Center

What does this error mean? "The UPS account number provided as the payment method cannot be billed, please try another account" Print

Created by: Michael Tan

Modified on: Thu, Apr 16, 2026 at 9:11 AM

UPS is rejecting the third-party or recipient account number you're billing the shipment to. This usually means UPS has placed a hold or restriction on that account.

The account holder will need to contact UPS directly to resolve it — either by calling 1-800-468-8823 or reaching out to their UPS account representative.

Michael is the author of this solution article.

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What does this error mean? "The UPS account number provided as the payment method cannot be billed, please try another account" Print

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