ShipLeap Momentum will attempt to update the PrintSmith Vision invoice with tracking information and will log the activity in the queue. A line entry should appear when the shipment starts and disappear when the update is done. Please keep an eye on this queue from time to time. There shouldn't be a large backup of entries in this queue if everything is working properly.
If the PrintSmith Vision invoice is open on another user's computer, ShipLeap will wait until it's closed, then update. If the order is picked up (locked) then the invoice can no longer be updated.
In order to check if a write back is working, please click on the gear icon on the top right in ShipLeap Momentum. Click on Settings
Click on the MANAGER. The write-back entries are listed on the right.
If you are trying to debug a problem, please click on the the icon (circled). This copies the details of the write-back. You can "paste" the contents into an email and send to support@shipleap.com. It should look something like this:
{
"id": 1596039456248,
"type": "order.post",
"notification": true,
"data": {
"invoice": "316132",
"tracking": "1Z23966E0397467800"
},
"date": "2020-07-29T12:17:36-04:00"
}
This detailed code shows the invoice that would be updated along with the tracking number.
Also, if you don't need to update the invoice and you just want to clear the queue, you can hover over each item and click the red X to remove all the write-back requests.
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Here are the top reasons that a write-back wouldn't work.
1. The invoice is open (locked) by another user - The solution is to close the invoice and wait until the ShipLeap application updates the invoice. This should take a few minutes
2. The invoice is picked up (locked) - There is no solution for this situation. The invoice can't be changed once the invoice is picked up.
3. Permissions for the username/password for ShipLeap don't allow for opening and saving an invoice - The solution is to update the permissions on the user
4. The charge name "ShipLeap Tracking" was changed - ShipLeap needs that name to be the same as the configuration specified. If you change it, the system will no longer work. You can change what appears on the invoice if you want to change it.
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If you need to delete the items in the queue:
Please click on the gear icon on the top right in ShipLeap Momentum. Click on Settings
Click on the MANAGER. The write-back entries are listed on the right.
Hover on the line item and click the red X
