ShipLeap Help Center

FOR PC:

If you have an older version of the writeback, you may experience a freeze. Please try the following to fix:

1. On your windows computer, press Windows Key + R

2. Type in %appdata% at the Run window

3. Click on the shipleap folder

4. Find the file queueEvents.json and rename it to something like BACKUP-queueEvents.json

5. Close and re-open the ShipLeap app and try again. If the app continues to freeze, please contact support@shipleap.com

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FOR MAC:

If you have an older version of the writeback, you may experience a freeze. Please try the following to fix:

1. Double click on the hard drive on the desktop. If you don't see the icon, you can go to Finder > Preferences > Click on Hard disks

2. Hold down Command + Shift + . (period) keys at the same time (to see hidden files/folders). You can tell it worked if the screen looks something like this.

3. Navigate to the following folder /Users/{USERNAME}/Library/Application Support/shipleap

4. Find the file queueEvents.json and rename it to something like BACKUP-queueEvents.json

5. Close and re-open the ShipLeap app and try again. If the app continues to freeze, please contact support@shipleap.com